1. Website Terms and Conditions

Welcome to the Traveloop website. By accessing or using this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these Terms, you must discontinue use of the website immediately. These Terms are governed by the laws of Malaysia.

Company information

Website owner

Seni Mega Venture Sdn Bhd, registered with the Companies Commission of Malaysia

Business address

50, Jalan Khaw Sim Bee, 10400 Pulau Pinang, Malaysia

Email

traveloop@3d-group.com.my

Services

Traveloop provides tourism-related services, including but not limited to travel passes, curated local experiences, tourist SIM cards, travel insurance and related travel products.

Website usage

Users agree that they will not:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to website systems
• Transmit harmful software or malicious code
• Engage in fraudulent transactions

Traveloop reserves the right to restrict or terminate access to users who violate these terms.

Intellectual property

All content on the website, including:

• Logos
• Graphics
• Text
• Images
• Software

is the intellectual property of Traveloop unless otherwise stated. Users may not reproduce, distribute, or modify any website content without written permission.

Pricing and payments

All prices listed on the website:

• Are displayed in Malaysian Ringgit (MYR), unless otherwise stated. Prices may change without prior notice due to exchange rates
• Include applicable taxes where required

Payments are processed securely through third-party payment processors including Stripe. Traveloop does not store customer payment card information.

Limitation of liability

Traveloop shall not be liable for:

• Travel disruptions beyond its control
• Third-party service failures
• Losses caused by inaccurate user information

Users agree that they use the website at their own risk.

Third-party services

Certain services offered through the website may involve third-party providers such as:

• Insurance companies
• Telecommunications providers
• Tourism partners

Traveloop is not responsible for the policies or actions of third-party providers.

Governing law

These Terms shall be governed by the laws of Malaysia, including the:

• Consumer Protection Act 1999
• Electronic Commerce Act 2006

2. Health and Appointment Policy

At Traveloop, we prioritise the health, safety, and well-being of all our clients and staff. To maintain a safe and responsible environment, the following policy applies:

1. Health disclosure requirement. Any client who has been diagnosed with any form of illness or medical condition is required to take appropriate action regarding their booking or appointment.
2. Cancellation or rescheduling. Clients who receive a diagnosis after making a booking must cancel or reschedule their appointment immediately. Clients who are aware of a medical condition before making a booking must refrain from proceeding with the booking until they have fully recovered or have received appropriate medical clearance.
3. Resumption of services. Clients may proceed with booking or attending appointments only after they have been properly treated and are medically fit, where applicable.
4. Responsibility and compliance. It is the responsibility of each client to comply with this policy in order to ensure a safe experience for everyone. Traveloop reserves the right to refuse or postpone services if a client appears unwell or fails to adhere to this policy.

3. Refund and Cancellation Policy

Overview

Traveloop aims to provide a fair and transparent refund policy for all tourism services purchased through the website.

Cancellation by customer

Customers may cancel bookings for personal reasons, but no refund is available for any cancellation after payment.

Non-refundable items

The following items may not be refundable:

• Activated tourist SIM cards
• Digital vouchers already used
• Completed tourism experiences
• Insurance policies once issued

Cancellation by Traveloop

Traveloop may cancel services due to:

• Weather conditions
• Safety concerns
• Operational issues

If this occurs, customers will receive either:

• A full refund
• A rescheduling option
• An alternative service of equal value

Refund processing

Approved refunds will be processed through the original payment method used during purchase. Payment processors such as Stripe may take 5–10 business days to complete the refund.

Chargebacks

Customers are encouraged to contact Traveloop support before initiating payment disputes with their bank or card provider. Fraudulent chargebacks may result in account suspension.

4. Payment and Billing Policy

Accepted payment methods

Traveloop accepts payments through secure payment systems including:

• Credit cards
• Debit cards
• International card payments

Payments are processed through Stripe.

Currency

All transactions are processed in Malaysian Ringgit (MYR). International customers may be charged currency conversion fees by their banks.

Payment security

Traveloop uses industry-standard security protocols including:

• SSL encryption
• Secure payment gateways
• Fraud detection systems

Sensitive payment information is handled exclusively by the payment processor and is not stored on the website.

Billing information

Customers must provide accurate billing information including:

• Full name
• Billing address
• Email address
• Contact phone number

Incorrect billing details may cause payment or refund failure.

Transaction confirmation

After successful payment, customers will receive:

• An email confirmation
• Booking details
• A receipt or invoice

Fraud prevention

Traveloop reserves the right to:

• Verify suspicious transactions
• Request additional identification
• Cancel fraudulent bookings

Taxes

Where applicable, transactions may include taxes required by Malaysian law. This includes potential obligations under the sales and service tax.